Forums/Pastel Accounting/Pastel Partner and Pastel Xpress

Runtime Error 5 on supplier invoices

Steve K
posted this on January 11, 2011 11:33

 

When you update a supplier invoice and you receive the error message "Run Time Error 5". To resolve this issue, you will need to do the following:

- make a backup of the data
- close pastel
- clicking on start > search > all files and folders
- type accdflt*.* and where it says look in click on the browse button and browse on the pastel company directory
- delete all numeric ending files eg accdflt.002
- do not delete .dat files and .db files
- repeat the search for acccntrl*.* and delete all numeric ending files
- do not delete .dat and .db files
- once defaults and controls deleted check the supplier invoices and ensure all supplier invoices have an invoice number

If error persists then user file corrupt


- recreate the user; by logging in as the supervisor click on setup > users and passwords and create the user again

If error persists overwrite the user file if using pastel V6 or pastel V7
- open C\pastelxx\custom\language
- right click and copy accuser.eng
- click back twice, double click on the company folder
- right click and rename accuser.dat to accuser.old
- right click anywhere on the white space and left click and paste
- right click and rename accuser.eng to accuser.dat
- open pastel and recreate all the users and document numbers
 

If using pastel V8 or pastel V9 send data for datafix so user file can be overwritten