Common Filing Issues
Here's a list of common filing issues that we've encountered so far, and the steps to take to resolve them. This section is a work in progress, and we'll update it as we learn more.
The HMRC gateway error messages can often be cryptic - while you may be able to decipher them, it will generally save you time by running through these checks before refiling. If you still experience a filing issue after these checks, please send us as much detail about the error message as possible; a screenshot is perfect.
In almost all cases, you should ensure that you have followed the Revert to Master
instructions before following the troubleshooting steps for these filing issues
The HMRC gateway is often fairly specific about what type of entries it will accept, and rogue spaces and special characters can cause difficulty.
The first place to check if you appear to have a date-related submission error is the database entries screen:
Fig 1. Opening the database entries screen
Once you are in the Database Entries screen, there are a number of dates that you should check:
||Year Start date
||Year End date
||Last Year End date
||Date of Director Report & Balance Sheet
||Date of Auditor/Accountant Report
In these fields, you should check for rogue spaces, and remove them. Additionally, certain 3rd party CT programs have difficulty with dates early in a month; you may wish to change from using 1 March 2011 to using 01 March 2011. Adding the leading 0 seems to resolve this type of filing error. Alternatively, you may wish to use short-form dates, for example 08/03/2011.
Previous Period dates
There is one date that is not currently stored in the database, which may need amending; the start date for the previous set of accounts. By default, this date will show 1 January 2009. This will file to HMRC, but you should ensure that you change this entry to fit the set of accounts you are working on.
By default (i.e. when you have performed a revert to master on the set of accounts), the signatories for the directors report and balance sheet are pulled from the database, specifically entry 9 (the company secretary) for the directors report, and entry 24 for the balance sheet.
In some cases, the company may not have a company secretary, or you wish the accounts to be signed by another director. This is fine, but there are a few 'gotchas', which you should be aware of:
Inconsistent duplicate fact value
Renamed or inserted ledger codes
Company registration number